Support Articles

Troubleshooting and How-To Guides

Adding a Printer
1. From the search bar on the bottom of your computer screen search for "Printers"  2. Click the + icon next to Add a printer or scanner ...
Fri, 16 Aug, 2024 at 9:53 AM
Adding A Shared Mailbox In Outlook On A Mobile Device
To get started, open the Outlook app on your mobile devices and select the accounts icon in the upper left corner. Options will appear at the bottom of t...
Tue, 13 Aug, 2024 at 1:06 PM
Adobe Error "Please wait while the document is being prepared for"
Issue: Error message when opening a PDF in Adobe "Content Preparation Progress" "Please wait while the document is being prepared for" ...
Thu, 3 Oct, 2024 at 2:38 PM
Boardroom Projector and Camera: A Step-by-Step Guide
Turn on the projector using the remote   Sign into the boardroom laptop NOTE: Username is first.last   Search for EasyMP Network Projection ...
Wed, 4 Sep, 2024 at 10:55 AM
Change Name On Your Extension With Your Nortel Phone
Step By Step Guide This video covers how to change your name on your extension. 1. Choose one of the bigger phones in your office, enter your password b...
Sun, 21 Feb, 2021 at 1:07 PM
Create your signature and choose when Outlook adds a signature to your messages
Important: If you have a Microsoft Office 365 account, and you use Outlook and Outlook on the web or Outlook on the web for business, you need to create a...
Thu, 22 Sep, 2022 at 10:26 AM
Enable Thumbnail Preview of PDFs in Windows Explorer
Open Acrobat DC or Acrobat Reader DC. On the Edit menu, choose Preferences. In the Preferences dialog box, choose General in the Categori...
Tue, 13 Aug, 2024 at 1:07 PM
Fax Through Email Main Office Printer
To send a fax through email:   Use the fax cover sheet attached below, scan all documents with cover sheet and email to phone number@fax.telus.com ex: 780...
Tue, 20 Aug, 2024 at 1:41 PM
Front Desk TVs Settings
Front Desk TV's are on a timer schedule and have .png and .mp4 file on a USB drive connected to the TV behind the wall they are mounted on. The files ar...
Mon, 26 Aug, 2024 at 11:08 AM
How to Add an Email Signature in Outlook App on Android
  Summary: Unfortunately, the Outlook App for Android does not support HTML email signatures. Please only use this guide if you’re planning to add a text-...
Sat, 27 Mar, 2021 at 9:10 PM