Support Articles

Troubleshooting and How-To Guides

QuickBooks Company File Missing
Issue: Company file is missing or can’t be found in QuickBooks. It can also happen if your computer is disconnected from the path where the QuickBooks file ...
Thu, 12 Sep, 2024 at 11:18 AM
QuickBooks Freezes when Exporting to Microsoft Excel
This article walks you through the steps to resolve an issue where QuickBooks freezes or locks up while attempting to export data to Microsoft Excel. Is...
Wed, 14 Aug, 2024 at 11:32 AM
QuickBooks Report Export to Excel Warning: Excel allows 256 columns in a Worksheet
Issue: When I try to export my QuickBooks report (any report) to Excel, I get following warning:   Nothing happens when click on "Ok" ...
Tue, 13 Aug, 2024 at 1:56 PM
Sage 50: Someone else is already logged on using this user ID" when opening the data file
Error: "Someone else is already logged on using this user ID" when opening the data file Summary Displays Error: "Someone else is alr...
Thu, 25 Feb, 2021 at 1:24 PM
Send & save large attachments in Drive
Send & save large attachments in Drive When you're sending a file, you can add attachments in Gmail up to 25 MB—but what if you have larger...
Sun, 8 Nov, 2020 at 11:06 AM
Set up email with Outlook for iOS
Set up email with Outlook for iOS Open Outlook for iOS. The icon looks like this: If you don't have it yet, download it from the App Store. Not...
Thu, 4 Jul, 2024 at 1:40 PM
Shared mailbox to Outlook
Open Outlook. Choose the File tab in the ribbon. Choose Account Settings, then select Account Settings from the menu. Select the Email tab. Make sure th...
Sun, 8 Nov, 2020 at 11:06 AM
Slow Printing
1. In the search bar at the bottom of the computer screen search for "printers" 2. Click on the printer 3. Click on the printer and select...
Fri, 16 Aug, 2024 at 9:59 AM
Steps to Add the QuickBooks Desktop Shortcut to Your Desktop
Issue: QuickBooks shortcut is missing Solution: Copy the QuickBooks shortcut from :H Drive 1. Open File Explorer and click on the :H Drive, then sel...
Wed, 14 Aug, 2024 at 1:50 PM
Troubleshooting Guide - Issues receiving emails or nothing showing up in my inbox
Issues receiving emails or nothing showing up in my inbox 1.     Check the “All Mail” label, "Trash", and "Spam" for the missing mes...
Sun, 8 Nov, 2020 at 11:06 AM